- VONAGE BUSINESS LOGGING INTO A CALL QUEUE INSTALL
- VONAGE BUSINESS LOGGING INTO A CALL QUEUE DOWNLOAD
VONAGE BUSINESS LOGGING INTO A CALL QUEUE DOWNLOAD
Download app for sandbox (test) environment.Download app for production environment.In Internet Explorer security settings, enable Javascript and accept “Third Party Cookies” or add an exception for Salesforce.Browser pop-up blocker is either completely disabled or disabled for Salesforce.The app will work only while logged in to Salesforce and logged in to VonageConnect for Salesforce.įor optimal user experience, check the following.Audio recordings will be accessible from the call log only if either Company Call Recording or On Demand Call Recording is enabled for the extension.The phone that you are using should not be set to forwarding or Follow Me, the phone should be configured to receive inbound calls.The phone you are using must be assigned to your Vonage extension and able to receive inbound calls.You must use one of these supported browsers: IE 8+, Firefox 3.5+, Chrome 10+, or Safari.
VONAGE BUSINESS LOGGING INTO A CALL QUEUE INSTALL
A Salesforce Administrator must first install the app into your company’s Salesforce instance and grant login authorization to use the application.An active Vonage Business account and Salesforce Enterprise or Unlimited.Custom Softphone Layouts – for companies that have multiple teams using Salesforce differently, create multiple softphone layouts customized to meet the needs of each team.Place Outbound Calls – a dial pad feature enables the ability to make an outbound call.Structured Call Log Data – call details are captured as structured metadata to enable reporting.Log Calls – auto-logs inbound and outbound calls to the selected object upon call completion.View Call Information – displays caller ID information while the call is active.Screen Pop – instantly displays matching contact record for incoming calls.Click-to-Dial – initiates an outbound call to the number.The tool adds click-to-dial and screen pop capabilities that save time, save money and streamline resources. VonageConnect for Salesforce is a companion tool to your Vonage hosted VoIP phone service delivering immediate productivity enhancements. IMPORTANT: VonageConnect for Salesforce functionality has been enhanced and replaced by our new Vonage® for Salesforce® integration
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